Service Operations Practice and Performance of Local Authorities in Malaysia

Mohd Nazri Zakaria, and Abdullah Al- Mamun, and Noorshella Che Nawi, and Razli Che Razak, (2015) Service Operations Practice and Performance of Local Authorities in Malaysia. In: Asia Pacific Conference on Business and Social Sciences, 23rd - 24th November 2015, Hotel Grand Seasons, Kuala Lumpur. (Unpublished)

[img]
Preview

Download (338Kb) | Preview

Abstract

Operation management commonly deals with design, management, planning, coordination, and control of resources needed for the production of goods and services (Reid & Sanders, 2007).Operation practices have a significant influence on an organization's ability to compete in the market (Narasimhan et al., 2005; Ward & Zhou, 2006). However, most studies only focused on specific operation practices such as quality management practices (Khairul, 2002), just in time practices (Flynn et al., 1995) and human resource management practices (Chen & Huang, 2009).

Item Type: Conference or Workshop Item (Paper)
Faculty: Faculty of Entrepreneurship and Business
Deposited By: En. Pahmi Abdullah
Date Deposited: 23 May 2017 06:40
Last Modified: 23 May 2017 06:40
URI: http://umkeprints.umk.edu.my/id/eprint/5573

Actions (login required)

View Item View Item