The relationship of knowledge management practices, competencies and the organizational performance of government departments in Malaysia

Raja Suzana Raja Kasim, (2010) The relationship of knowledge management practices, competencies and the organizational performance of government departments in Malaysia. International Journal of Human and Social Sciences , 5 (4). pp. 219-225. ISSN 2010-409X

Official URL: http://www.waset.org/journals/ijhss/v5/v5-4-33.pdf

Abstract

This paper attempts to highlight the significant role of knowledge management practices (KMP) and competencies in improving the performance and efficiency of public sector organizations. It appears that public sector organizations in developing countries have not received much attention in the research literature of knowledge management and competencies. Therefore, this paper seeks to explore the role of KMP and competencies in achieving superior performance among public sector organizations in Malaysia in the broader perspective. Survey questionnaires were distributed to all Administrative and Diplomatic Officers (ADS) from 28 ministries located in Putrajaya, Malaysia. This paper also examines preliminary empirical results on the relationship between support for knowledge management practices, competencies, and orientation in Malaysia’s public organizations. This paper supports the notion that the practices of knowledge management at the organizational level are a prerequisite for successful organizational performance. In conclusion, the results not only have the potential to contribute theoretically to both management strategy and knowledge management field literature but also to the area of organizational performance.

Item Type: Non-Indexed Article
Keywords: Knowledge - Knowledge management practices - Competencies - Organizational performance
Faculty: Global Entrepreneurship Research & Innovation Center (GERIC)
Deposited By: En. Pahmi Abdullah
Date Deposited: 18 Jun 2012 13:21
Last Modified: 05 Aug 2012 14:59
URI: http://umkeprints.umk.edu.my/id/eprint/509

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